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title: "Who do I contact for support?"
canonical: "https://help.dribl.com/space/GS/19267585/Who%20do%20I%20contact%20for%20support%3F"
format: markdown
---
There may come a time when you need help, but who do you contact for support? It really depends on whether you require **operational support** or **technical support**. 

What’s the difference you ask?

**Technical support** is when you encounter an issue with the Dribl platform, such as login problems, payment issues, or technical glitches. Technical support is provided by Dribl.

**Operational support** is when you require assistance for anything related to your registration, member account, competition and game day administration and in almost all instances, can only be provided by your club, association or competition organiser.

To ensure a streamlined and efficient resolution of various issues, the guidelines for who you should contact for support is outlined below. If it turns out that we need to get involved, our team is ready to jump in and help.

Select from one of the following categories to view common support scenarios:

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> All members, including Parents/Guardians must contact their their club directly for questions relating to registrations and payments. 
> 
> |  |  |
> | --- | --- |
> | **Registering for a club, program or competition ** | The club that you are registering with is best placed to answer any registration related questions, including enquiries about availability, pricing and payment instructions. |
> | **Status of a registration** | Registrations are approved by your club and any enquiries related to the approval status must be directed to them. |
> | **Payments** | All payment related enquiries are handled by your club. |
> | **Vouchers** | All voucher related enquiries are handled by your club. |
> | **Deregistration / Refunds** | Only the club you have registered with can approve a deregistration and process any eligible refunds. |
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> If your enquiry is related to your personal information, member account or access to any club resources, you should contact the club directly. This includes:
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> |  |  |
> | --- | --- |
> | **Updating personal information** | Modifying any member data such as name, date of birth and gender can only be authorised and performed by your association or club. Dribl cannot perform this action without instructions and approval from your association or club. |
> | **Member account creation / login to Dribl** | Coaches, Managers, Players and Age Co-ordinators should receive an invitation from their club which will allow them to login to Dribl and access resources based on their role. |
> | **Duplicate accounts** | When duplicate member accounts and profiles exist, they will need to be merged. Contact your club to perform this for you. |
> | **Player history** | Contact your club or association to request your player history. |
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> Any questions or concerns related to game day activities, members should reach out to your club or competition organisers.
> 
> |  |  |
> | --- | --- |
> | **Access to match sheets** | Access to match sheets is granted when you are added to a team by your club and activated by the competition administrator. All enquiries should be directed to your club or association. |
> | **Suspended player** | If a player incorrectly appears as suspended on the team sheet, contact your club or competition administrator to resolve the issue. |
> | **Disputes** | Any enquiries related to a dispute related to a match, including an incorrect offence issued or score recorded, should be directed to your club or competition administrator. |
> | **Ladders not updated** | Ladders are updated automatically once a match sheet has been completed and scores have been finalised. If there are any discrepancies, contact your club or competition administrator. |
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> If you can't find what you're looking for in our Help Centre and you require technical support, [submit a request](/page/support)** **online and one of our team members will be in touch to assist.
> 
> Our normal support operating hours are:
> 
> - Monday-Friday: 9:00 AM to 5:00 PM AEST/AEDT
> - Saturday-Sunday: Closed