How do I know if an email or website is really from Dribl?

Occasionally, people can create fake emails or websites that are designed to look like Dribl. These sites can be used to try to steal personal information, such as your password or personal information. This is called phishing or spoofing.

If you receive an email or are directed to a website that looks like Dribl but asks for confidential information, be cautious. When in doubt, always start at the Dribl home page, https://www.dribl.com or https://app.dribl.com.

IN THIS ARTICLE

   Identify fraudulent emails and websites
   Report fake websites to Dribl


Identify fraudulent emails and websites

Fraudulent emails will most likely include the Dribl logo and a fake Dribl address in the From line.

Fraudulent emails might also contain text taken from real Dribl emails, such as a password reset, account verification or notifications. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for. Here are some signs to help you tell the difference:

Check for legitimate links

Fraudulent emails can contain links to fake Dribl web pages that try to steal your information. Don’t click links in any email you’re not sure about.

A real link to Dribl will begin with 'https://www.dribl.com' or 'https://app.dribl.com'. If you click a link that takes you to a page that looks like Dribl but doesn’t start with this address, it’s a fraudulent page and you should close it.

Check for official Dribl domains

Fraudulent emails often come from domains that may appear similar, such as @drbl.com or @driibl.com. But legitimate emails from Dribl will only come from the @dribl.com domain.

If it's not sent from this address, it’s not from Dribl.

Check the website address

Pay special attention to misspellings of the Dribl name. If Dribl is misspelt in the website address, the website is fake.

Check for a lock icon in your browser

You can tell if a website is secure by looking for a lock icon in your browser’s address bar. All the Dribl websites will show this icon. If this icon isn't in the address bar, your connection to the website isn’t secure, and you shouldn’t enter any personal information.

Be wary of threatening tones

Fraudulent emails and websites often have an urgent tone and threaten account suspension if you don't click a link or provide certain information immediately.

If it’s truly important, you’ll usually find more information in the Notifications area of the Dribl app. If you have any doubt about an email’s authenticity, log in to your account and go from there.

Report fake websites to Dribl

If you believe you've encountered a web page designed to look like Dribl, have interacted with a fraudulent site or are concerned about the security of your account, contact us by submitting a request to our support team and reporting the website’s URL or particulars around the incident.

 

 

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